March 2012
12 posts
Seller Town Hall Meeting Recap
We had our first Seller Town hall today. You can find all of the items discussed here.
We plan on doing this on a regular basis - our next Seller Town Hall is April 6 at 8AM PT. Please join us here.
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Standing by
Starting soon (Friday 6AM), we’re introducing a ‘Standby list’ for the Outdoor Fair. Rather than rushing to grab a reservation, any seller will be able to submit a single item at a time onto the ‘Standby list’ for the fair when that auction room opens.
The ‘Standby’ items will appear alongside the ‘Upcoming’ lots list in the auction room....
Seller Town Hall
We’re holding our first seller town hall this Friday at 8AM Pacific, 11AM Eastern time. Tophatter staff will be there to discuss future plans and hear from sellers. Please join us.
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Tips for Buyers: What is a Vintage or Antique...
This Wednesday, March 28 is a perfect opportunity to discover new Vintage and Antique items such as this from Joyful Jewelry Designs:
Or this Antique Button Steampunk Brooch from Candyrot:
As you’re browsing the items for Wednesday’s auction, the following question may come to mind:
What makes something “Antique” vs. “Vintage”?
Antique – in the context of Tophatter, Antique is considered...
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A survey about new auction rooms
Hi folks, we’re planning to launch new auction rooms and we’d like your feedback on potential names. If you have a moment, we’d appreciate you taking our quick online survey. Thanks!
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New features
There are two new features on Tophatter that we think are pretty helpful:
1. Report an item or user - you can now report people or items to Tophatter staff to review and potentially remove. We rely on the community to police itself and the reporting feature is a great tool for anyone to alert us to items that are misleading, inappropriate or spammy. Simply click the ‘report’ link on...
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iPhone app coming soon
For all of you addicted to Tophatter, soon you’ll be able to access the auctions from your iphone using our Tophatter app. We’ve been working on the application for a while and we’re really excited to make it available soon.
We’re looking for users that are interested in helping us test the app and provide feedback. Any comments/suggestions/thoughts are welcome. Anyone...
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A survey for sellers
Hi everyone, we’d love to get your opinion about a few things. If you have a chance, please fill out our online survey.
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Bringing more 'fair'ness to the fair
We hear a lot of feedback from sellers that the outdoor fair is great, but can be frustrating to get into. You’re not alone if you’ve asked ‘Where is the button? When will it appear? Did I just miss it?’ - that kind of stuff.
So, we’ve implemented two significant changes to the way the fair works.
First off, rather than a button you have to scroll down to find,...
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Multiple Account No-No's
Many Tophatter sellers use one paypal address for many different shops and some even share a paypal address with other members of their family/household. So, in the past we’ve allowed multiple accounts using the same paypal email.
We’ve discovered, however, that some sellers have been using multiple accounts inappropriately to dominate listings - and so we’ve had to modify...
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Auction-specific credits
What a week at Tophatter! Just three months since we launched we are now seeing over 1,000 items per day up on the auction blocks. While we’re thrilled with this growth, we know there are certain aspects of the marketplace that we’d like to improve and we’re working every day to make things better.
One initiative that we started this week was one-off promotional credits in...
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Fairs, Fairs, Fairs
We’ve had so much fun with the outdoor fairs this week - and have heard such great feedback - that we’re going to start doing them even more broadly. If there’s a category where we have a scheduling back-log, you can expect to start seeing outdoor fairs where anyone can schedule in the auction in the near future. We’re also working to make the fair sign-up experience more...
