Log Date

Official Blog of the Tophatter Auction House

  1. Did you know you can use the personal invite code in your iPhone app to earn cash for you and your friends who just sign up!  You can also write a review of the app on the Apple App Store and share your code.

    Did you know you can use the personal invite code in your iPhone app to earn cash for you and your friends who just sign up!  You can also write a review of the app on the Apple App Store and share your code.

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  2. Download the Tophatter app for iPhone!

    It’s here! The Tophatter app is now available for iPhone. Tophatter turns your iPhone into a live auction house so that you can seamlessly bid and purchase items anywhere, anytime.

    Download the app from the App Store now.

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    Here are some things you should do once you download it…

    1. Invite Friends, Earn Cash: find your personalized code in the Settings of the app, under ‘Invite Friends, Earn Cash’. Give the code to anyone (via Facebook, Twitter, Email or SMS) & they can go to the ‘Credits’ section under Settings to redeem their invite code. Both of you get $5 if they sign up! (Offer is valid up to 10 invites).
    2. Jump into your favorite auction & bid on-the-go! 
    3. Rate the Tophatter app on the App Store: share your feedback and give it some stars!

    Now you can take the Tophatter marketplace that you love and know so well wherever you go. Happy bidding!

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  3. Buy with confidence on Tophatter

    At the beginning of the year, we set a New Year’s resolution to enhance trust and safety on Tophatter.  As our peer to peer marketplace grew rapidly last year, we recognize that our buyer protection efforts were inadequate and so we resolved to correct this problem and to invest heavily in trust & safety on Tophatter.

    3 months later, we want to share our progress. The chart below, comparing Q4 2012 with Q1 2013, indicates the progress we’ve made improving the buyer experience on Tophatter:  

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    The negative feedback rate on transactions has dipped to approximately 2.5%, and we’re working to bring that figure as close to 0 as possible.  Sellers are consistently scoring better on exceeding quality, shipping and communications expectations.  We’ve also been able to reduce shipping time by almost a full day.

    Some of the major changes that we’ve introduced in 2013 to improve buyer confidence include:

    1. Required tracking on all shipments

    Most negative experiences on Tophatter last year were related to items not received from the seller.  Over the first few months of 2013 we have introduced required tracking on all shipments, dramatically reducing the number of incidents of items not received.

    2. Dispute resolution on all negative buyer experiences

    When a negative experience occurs, we’re now committed to intervening and working directly with the buyer and seller to make it right.  We’ve discovered that the majority of negative experiences can be resolved by proactively facilitating communication.

    3. Strengthened seller validation and rules tied to a seller’s status

    These rules ensure that sellers in our auctions have been fully vetted and are restricted in the volume of activity on Tophatter until they have established a strong reputation.

    4. Dedicated customer support

    Buyers can expect a quick turnaround on all support enquiries submitted through our help portal

    We’re proud of these improvements, but we also know there’s lots of work left to do.  Stay tuned for continued enhancements on this front throughout 2013.

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  4. Seller Story: Building a community around your brand!

    Remember LadeeBee? She shared her amazing story with us not too long ago, upon opening her first brick & mortar store after growing her business on Tophatter.

    After following her on Facebook, I came across a number of photos that caught my eye - she was sharing the workshops she runs in her store. I reached out to her and asked if she’d be interested in sharing with us how she’s begun to build a community around her brand & store. - Megan

    From LadeeBee: This winter I decided to take my business, LadeeBee, to the next step by opening a brick and mortar shop. Guessing there were lots of people like me who dabbled in a bit of this and a bit of that, I decided to carry an array of products that would appeal to many crafters. Jewelry supplies were selling steadily online so I added to that knitting, crochet, embroidery, and spinning supplies as these were my areas of expertise. 

    Fortunately, I was able to partner with Mary, a local entrepreneur who owns a handmade gift shop called Wise Daughters. She agreed to sublet the space she was using as a gallery in her lower level.  This was a win-win as we both save on rent and are able to share our customers and brainstorm ideas for building our businesses*. Mary was already running crafty workshops in the lower level (now my shop) so we decided to maintain the workshops. The instructors are artists who have their products available for sale in Mary’s store – including myself. Students were then able to meet the artists behind some of their favorite hand made goods from the gift shop.

    Clockwise from top: Bead looming; beginner crochet; Stitching Bee signage.

    Workshops are one of the most valuable tools for building a community around our business. It is a whole new way to engage with our customers**, who have now become our students too. I teach crochet, jewelry making, run a series on how to sell for handmakers, offer week long crafty camps for kids, and hold a weekly Stitching Bee. The Stitching Bee is a free “sit and stitch” group that is inclusive of all stitchers – not just knitters. I encourage people to bring whatever stitching project they are working on. The socialization among the stitchers happens naturally. We share ideas, offer tips, and tell stories.

    Left to right: Embroidery from March Break camp; Handmade pendant from March Break camp.

    Recently, I taught a beginner crochet workshop series. After the initial awkward process of figuring out how to hold the hook and the yarn and to create the stitches, my students were finding their groove. I could feel the excitement begin to build for this new craft they had decided to master. I expressed my hopes that my students would continue beyond the classroom and they assured me they would. What a great feeling it is to continually have a growing group of alumni!

    Melissa McColl, the owner of LadeeBee, is located in Toronto, Canada. You can see additional photos and find out more information on her Facebook page. Melissa has been active in the Tophatter marketplace since December 2011. Find out when LadeeBee’s lots go up on the auction block by visiting her Tophatter profile. 

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    The following Seller Tips are added by a Tophatter staff member.

    *Networking & collaboration are key elements to success!

    ** Creating those long-lasting relationships with customers adds so much depth to a transactional experience. 

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  5. More Tophatter V.I.P Auctions Upcoming!

    We had such a fantastic time during last week’s Tophatter V.I.P Auction and we hope you did too!

    From the great feedback we received from those who attended, we plan on hosting these auctions regularly.

    You can expect high value items that great Tophatter buyers can win at a deal! Everyone is always welcome to attend but the requirements buyers must meet in order to bid may change per auction. We’ll always keep you up-to-date on what those may be ahead of time.

    Our next scheduled Tophatter V.I.P Auction is for Tuesday, April 2nd - set a reminder today! Buyers must have purchased $200 or more (including shipping costs) of items in order to bid in this auction.

    Here’s what you can expect in our next V.I.P auction…

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    - Philips Dual Widescreen Portable DVD Player & Bag 
    - Cuisinart 7-Cup Food Processor 
    - Apple iPod Nano (16GB) 
    - Mastering the Art of French Cooking (2 Volume Set) 
    - Bose® AE2 Audio Headphones (Refurbished) 
    - Sizzix Big Shot Diecut Machine 
    - TomTom VIA 1505TM GPS Navigator 
    - Braun Silk epil; Wet & Dry Epilator 
    - Philips Powertouch w/ Aquatic Electric Razor 

    and more of your faves: Tophatter Swag Pack, Tophatter Hoodies, iPad Mini, Sony Digital Camera, Cricuts, Kindles & more! 

    Remember to set a reminder for the auction & items. We’ll see you there with paddles flying!

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  6. Meet Angelique: …and her many types of pets!

    Meet Angelique, you’ve probably had chat with her every now & then. Learn a little bit more about her favorite things!

    • Name: Angelique
    • What do you do at Tophatter? Customer service rep!
    • Do you have any pets? 6 lizards, 1 dog, with dreams of adding a Kinkajou to the family. We also fosters a pig, horses, ducks, rabbits, turtles and chickens. 
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    • Favorite auctioneer? Wendell - his Monocle is super cool. I’d like a few in assorted colors. 
    • If you were a superhero, what would your superpower be? I’d be a healer aka an ultimate solver!
    • What are your favorite top 3 non-Tophatter sites? Facebook, Gecko Times, Phone Dog, LinkedIn business blogs. 
    • Hobbies? Spending time with my family, researching any and everything I can think up, writing, creating, oohing and aahing at old school muscle cars.
    • What is your dream vacation? Perm vacation where I can spend my days doing as I please!
    • What is your favorite guilty pleasure musician/band? I really dig alternative and blues music - I have many favorites - if I had to pick, I’d say, rocking out to air guitar and drums with my family, along with the sweet voice of any musician.
    • Could you go an entire week without phones, TV & computers? The world would be a little less bright without being able to update, play with and explore the wonderful world of whatever I wanted via the smart phone. I’m sure my hands would start to twitch within 45 mins!

    Have questions for Angelique? Or want to ask about her many pets? Or just wanna say hi?! Leave a comment below!

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  7. Tophatter V.I.P Auction - Sat March 23 @ 5PM PT

    As a reward for great buyers on Tophatter, we’re hosting a ‘Tophatter V.I.P.’ auction this Saturday, where we’ll be auctioning off great high value items provided by us. 

    All items start at $1 with free shipping to the US & Canada (and affordable shipping to all other locations).  All community members can join the auction, but in order to bid in the auction, you must have purchased $100 or more (including shipping costs) of items on Tophatter.

    For a preview of the kinds of items you can expect to see in the auction:

    iPad Mini

    Cuisinart Power Advantage Plus 9-Speed Hand Mixer

    White DeLonghi kMix Drop Coffee Maker

    Vera Bradley Bag, Stuff Animal & Book Set

    Kindle Paperwhite 6”

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    CHI Original 1” Ionic Ceramic Flat Iron (Refurbished)

    Dyson DC34 Hand-held Vacuum (Reconditioned)

    Sony Cybershot Digital Camera DSC-WX50

    Apple TV Media Player MD199LL/A

    Roku 2 XS 1080p Streaming Media Player

    NARS and NAKED Makeup Palettes

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    Reconditioned Cricut Expression Machine

    Marc by Marc Jacobs Nylon Cosmetic Case

    Limited Edition Vintage Tophatter T-Shirts

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    We’re really looking forward to this exciting auction!

    Browse the auction, set a reminder & set alerts for items you want. We’ll see you there!

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    Notes: 1 note

  8. Matilda’s Crafts: Mason Jar Pin Cushions

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    Create a super cute and easy way to organize supplies, in these few simple steps.

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    Are you enjoying Craft Month as much as we are? Share the DIY projects you’ve embarked upon this month in the comments below!

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  9. Dear Katie: Scheduling

    Dear Katie,

    I want to schedule! I don’t know what’s going on…What happened to me being able to pre-schedule an item? I just don’t get what’s going on, and it’s driving me crazy. Can you please please please help me figure this out? I’m pulling my hair out trying to get things figured out.

    Thanks!
    Balding in Boston
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    Dear Balding,

    Don’t make yourself crazy over this! There is nothing so bad that you need to pull your hair out! To start with, if you are a new seller, your first lot has to be scheduled by Tophatter Staff. We try to get you a scheduling invitation as soon as we can, but if you are concerned that you’ve been missed somehow, please email me so I can take a look at your account and help you out. Once your first item has been scheduled in a featured auction and has gone up on the block, you are able to add items to the auctions on your own.

    What about those pre-scheduled slots? Well, a few weeks ago, we made a change that affected the pre-scheduled auction slots. The relatively few pre-scheduled slots we have in each auction are now curated by Tophatter Staff. We go through listings that have been created (and haven’t opted out of consideration) and send out invitations to sellers whose items we’d like to add to an upcoming auction. If you get one, you get the option to ‘Confirm’ the slot (and any fees that go with it) or ‘Decline’ the invitation.

    But what about the rest of the available slots in the auctions? Here’s the skinny on how to get your items into the auctions:

    1) Add-in based auctions (Jewelry & Accessories and all Bazaar auctions): These auctions are filled using the Add-in periods that open periodically throughout the auction. The first 5 minutes of the first Add-in period (which opens 1 hour before the auction) is reserved for Priority sellers. To find out if you have Priority status, you can check your Priority page. The rest of that Add-in period & all additional Add-in periods are open for anyone to add. To add to the auction (or see how long until the next period opens), click “Add to Auction” at the bottom right of the room.

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    2) Standby based auctions (Supplies and the smaller auctions): These auctions are filled using Standby. For those who are new, Standby means that you add an item to the Standby list, and people in the auction room can browse through the list and place starting bids on items they would like to see auctioned off. Placing an opening bid will move the item into the Upcoming items list. To add to Standby (or see how long until the next period opens), click “Add to Standby” at the bottom right of the room.

    3) Showcase auctions (currently available for the Jewelry and Supplies): Showcase auctions are special Jewelry and Supplies auctions that have been running in the evenings over the past couple of weeks. Currently, in order to sell in this auction, a Seller must have 15 positive feedback received and a 2.5 or more ‘Expectations of Quality’ rating (average over the seller’s time on Tophatter). The quality rating used for this auction can be found on your Seller Statistics page. Aside from the special requirements mentioned above, the auction works just like the Add-in auctions.

    I think that covers the scheduling options that are out there for you, Balding. Please contact me if you have any questions.

    Best,
    Katie

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  10. Matilda’s Crafts: DIY Planters

    Create your own modern looking planters for a number of different uses - dressing up tables, adding flair to your garden or creating cute gifts!

    Here’s what you’ll need & the steps to take on your way to DIY goodness…

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