Official Blog of the Tophatter Auction House
As outlined in my last post, customer service on Tophatter comes in three parts: before the sale, during the sale and the follow-up afterwards. All are incredibly important in retaining quality buyers on the site. Tophatter understands this and so they’re creating incentives for Sellers who provide a great buying experience. Don’t you want to be a part of that?
Part II: During the Sale
- If at all possible, be there for your auction. I see a lot of concerns about the clock running down too quickly on items, and to that I say the following: show up and talk! If you are there for your item’s sale, talk talk talk. You don’t have to be pushy – just use the time to highlight as much as you can about your item.
- Answer Questions! I know we can’t all be 80wpm typists, but don’t get so head down in your typing that you miss questions from potential buyers. Many will not even attempt a bid if you’re not going to “bother” to answer their question.
- Respect the other Sellers’ time on the block. If you want others to pay attention to your items, it is best to give them the same courtesy. Comment on their item, ask questions about it, and bid, even! Don’t speak negatively about your fellow Sellers’ items -this can be a major turnoff to potential Buyers.
- Thank You! At the end of the sale, thank all of the bidders and commenters! Let them know you appreciate them. We all want a little nod of appreciation every once in a while!
Stay tuned for Part III: The Follow-Up.
Thanks and happy selling!
By Katie Nelson
