Tophatter Seller Blog

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How to Leverage Incident Fees to Improve the eCommerce Customer Experience

Empathizing with and responding quickly to poor customer experiences is the strongest way to build your reputation on any eCommerce marketplace. But what if there was a way you could improve your customer experience immediately and avoid customer complaints?

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Does Customer Retention Exist in an eCommerce Marketplace?

eCommerce marketplaces are an incredible opportunity for online merchants to diversify their market reach, but while sellers may have access to a wide audience of buyers who shop in high volume, the hard part is retaining those customers and getting them to purchase again.

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Top 6 eCommerce Trends to Attract More Customers

Global eCommerce sales are projected to grow to $6.54 trillion in 2022. What does that mean for your online business?

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